How to Request for a Supplementary Meter (water)

This service allows existing WASAC customers to apply for a supplementary water meter(s) connection. The existing meter should not have an outstanding balance.


This service is provided by WASAC (Water & Sanitation Corporation) through IremboGov.

Note: Currently, this service is only available to applicants with land located in Kigali.


  • What you need to prepare before applying:

  • To apply for this service, you have to be logged in to your account for easier tracking of your application and data privacy. If you don’t have it, click here to know how to create it.

  • You must have a POC number

  • UPI for the plot you are requesting the supplementary meter for.


  • Price & Processing Time


Price 

Processing Time

67,200 RWF

5 working Days



  • Step-by-step to apply for this service



  • Next Steps after Submitting Your Application

Step 1: The application is sent to the requested sector for processing.

Step 2: When the application gets provisionally approved, it will be returned to you for uploading the EBM invoice (if requested by the officer) and resubmit.

Step 3: Once the EBM invoice is verified, you will receive a billing confirmation and choose your preferred payment method. [Click here for more information about payment modes.]

Step 4: After payment, you will receive confirmation that the meter will be installed within two working days.

 Step 5: Once installation is complete, you will receive a final confirmation.



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