The Ministry of Local Government has established a service aimed at enhancing transparency and accountability by facilitating seamless communication of concerns from users.
This service provides Rwandan citizens, foreigners, and refugees with a convenient platform to submit complaints and request assistance directly from MINALOC.
This service is provided and processed by the Ministry of Local Government (MINALOC) through IremboGov.
Why might a citizen want to apply for this service?
To report issues or complaints to the Ministry of Local Government.
To request assistance or support on community or personal matters.
To ensure their concerns are addressed in a transparent and accountable manner.
To communicate directly with MINALOC without visiting offices.
To contribute to better service delivery and good governance.
Key Information Before Applying.
To start an application, the applicant must have one of the following identification documents:
National ID
Foreigner ID
Refugee ID
A valid passport
The applicant must also have a valid phone number or email address to track their application and receive notifications.
Step-by-step guide on how to apply for this service and submit a complaint on the citizen’s behalf.
What’s next after submitting the application?
After successfully submitting the application via IremboGov, the applicant will receive a confirmation notification via SMS and/or email.
Once their issue is resolved, they will be contacted to confirm that the necessary resolution has been provided.
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